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Terms and conditions

Terms and Conditions from TLCH sets out the contractual terms and conditions in relation to the services provided to you by TLCH.
By making any enquiry or booking with TLCH, you agree to be bound by these terms and conditions.
If any information provided by or on behalf of TLCH is inconsistent with these terms and conditions, then you agree that these terms and conditions prevail to the extent of any inconsistency.
"You" in the terms listed below refers to patient directly or his or her relative / friend or any one making the booking or payment on his/ her behalf or accompanying the patient during his/ her medical treatment to India.

TLCH is registered in India who

  • » Provides preliminary consultation or medical opinion of doctors/ surgeons for your medical condition. Plans your medical / travel / accommodation itinerary and assists you in execution of the same (herein referred to as ' Treatment Consultation, Planning & Facilitation Services')
  • » Books plastic/ cosmetic surgery, dentistry, cardiac, neurological/ neurosurgical, spinal, orthopedic, joint replacement and other procedures/ surgery (herein referred to as the " Surgery Booking Services ").
  • » Books hotels, serviced apartments or other accommodations for you (herein referred to as the " Accommodation Booking Services "); and
  • Important term : Other than making information and expert opinion from third parties available to you, introducing you to third party providers of goods and services, and booking, TLCH is not itself providing you with any goods or services in the capacity of a principal agent or sub-contractor.
  • Important term : Third party principals (who are not agents of or not sub-contractors to TLCH) provide all goods and services to you (including consultations, opinions, procedures, operations, surgery, travel, activities, and meals) that may have been booked by TLCH on your behalf.
  • Whilst TLCH will use its best endeavours to exercise every reasonable care in the selection of the third parties to whom you are introduced and whom may provide the goods and services to you, TLCH shall not be liable to you in any way whatsoever for any damage, loss or injuries which you may suffer arising from or in relation to the goods or services or consultations provided by these third parties to you . It is important to note, therefore that:
  • » TLCH's role is to merely introduce supplier of those goods and services to you and pass on their opinion to you "as is". TLCH does not make any express or implied representation or warranty that any services or goods supplied by third parties to you will be fit for your required purpose or supplied by them with reasonable care and skill; and
  • »  the services and goods to be provided by third parties are subject to the terms and conditions and limitations of liability as may be separately imposed by the third parties (namely, the hospitals, clinics, hotels, airlines and other providers of goods and services to you) (some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage).

Known Pre existing Diseases

Patients with known preexisting diseases can be asked to make an extra deposit if the treating doctor or surgeon deems it necessary (apart from the package) that will be used for the specific analysis required by his/her condition or for hiring specialized medical staff to assist the patient during the procedure.
The extra deposit towards handling pre existing diseases will be reimbursed to the patient if no extra services related to his/her preexisting condition is needed.
The surgeons will not perform any procedure that might have negative effects on the patient's health without taking all the necessary precautions.
We strongly advise you that you should tell us and your doctor candidly about any pre existing conditions, medications you are on, previous procedures or surgery you underwent.

Unknown Pre Existing Diseases

  • If the compulsory medical studies show that the patient suffers from a preexisting condition or disease that may interfere with the procedure but of which the patient has no previous knowledge:
  • » If the compulsory medical studies show that the patient suffers from a preexisting condition or disease that may interfere with the procedure but of which the patient has no previous knowledge:
  • » the patient will can be asked to pay a deposit (apart from the package) that will be used for specific analysis or for hiring specialized medical staff,
  • » The extra deposit will be reimbursed to the patient if no extra services related to his/her preexisting conditions are needed.
  • The surgeons will not perform any procedure that might have negative effects on the patient's health without taking all the necessary precautions.

Important Term: Any unforeseen complications arising because of the your pre existing conditions including but not limited to Diabetes, Hypertension etc. will be your responsibility. TLCH will not be held responsible if any complications arise because of any medical condition which may have had earlier known or unknown to you or any complication that may arise during the procedure.

Important term: The surgeon and TLCH are under no obligation to perform the procedure if you are suffering from any pre existing disease which you may or may not be aware of and results in your non eligibility of getting the surgery/ procedure performed on you. The deposit paid by you shall not be refundable under these circumstances.

TREATMENT PACKAGES

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Kidney Transplant

 
 
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Liver Transplant

 
 

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